Terms of Service
Effective date: 30 May 2026 · Operator: Clear Garment Group ("we"), operator of Castle Entropy ("the service").
These terms govern access to the Castle Entropy website and pilot/evaluation service. For a paid engagement, a separate signed order or master agreement may apply and controls where it differs from these terms.
1. The service
Castle Entropy is a governed review workflow for AI and data lifecycle decisions. It helps organizations apply policy-based review of asset lifecycle and risk, surface recommendations, keep high-impact actions under authorized human approval, and produce evidence records of reviewed actions.
2. What the service is not
The service is not legal advice, not a guarantee of regulatory compliance, not infinite storage, and not a guarantee of total deletion from systems outside our control. You are responsible for your own legal and compliance decisions and for the lawfulness of the retention and deletion rules you configure.
3. Accounts
You must provide accurate registration information, keep credentials confidential, and are responsible for activity under your account. You may close your account at any time from the account page; closure permanently deletes your operational and personal data, and we retain a minimal evidence record (and audit log) that the closure occurred.
4. Acceptable use
You agree to the Acceptable Use Policy. We may suspend access for conduct that threatens the security, integrity, or lawful operation of the service.
5. Customer data and ownership
You retain ownership of the data you submit. You grant us the limited rights needed to operate the service for you. Our handling of personal data is described in the Privacy Policy and, for customers, the DPA.
6. Availability and changes
During pilot/evaluation the service is provided on an "as available" basis and may change. We may modify or discontinue features and will use reasonable efforts to communicate material changes.
7. Fees
Pilot access may be provided at no charge or under a separate written order. Any fees, billing, and refund terms are governed by that order; absent an order, no fees are charged for evaluation access.
8. Warranties and disclaimers
Except where expressly stated in a signed agreement, the service is provided "as is" and "as available" without warranties of any kind to the extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that it will detect every threat or identify every related asset.
9. Limitation of liability
To the maximum extent permitted by law, and except as set out in a signed agreement, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from use of the evaluation service.
10. Termination
You may stop using the service at any time. We may suspend or terminate access for breach of these terms or the Acceptable Use Policy, or where required for security or by law.
11. Governing terms
Where a signed customer agreement exists, it controls over these terms. The governing law and dispute-resolution forum are those stated in that agreement; absent an agreement, applicable law of the operator's jurisdiction applies.
12. Contact
Questions: support@cleargarment.com.
These Terms are a published policy for the website and evaluation service and are not legal advice. They do not create rights beyond those expressly stated and do not override a signed agreement.